Online Queues

Online queuing system allow customers to use their mobile phone to view real-time queue data and select a reason that they want to visit your branch. Customers are free to carry on their day and don’t have to wait in a waiting area. Customers receive notifications via SMS or through push notification and when ready to be seen, they are called forward for service.

Online queues require the customer to install queue management apps to their phone before getting into the queue.

how it works

There are several ways, but the most common appointment booking systems work like this:

Customer books an appointment (online via web booking, or by calling a call center). Here, the customer can choose the service they require and preferred branch or staff, if those are available. Customer receives a booking confirmation.
Closer to the appointment date, the customer receives a reminder with a check-in link
Customer checks in by themselves using the link in the reminder message (staff-assisted check-in is also available)
After check-in, the customer receives a mobile ticket where they can monitor their place in the appointment sequence. They don’t have to be in the building until it’s time for their appointment
The customer is called when it’s their turn, and receives the service.

how it works

There are several ways, but the most common appointment booking systems work like this:

Customer books an appointment (online via web booking, or by calling a call center). Here, the customer can choose the service they require and preferred branch or staff, if those are available. Customer receives a booking confirmation.
Closer to the appointment date, the customer receives a reminder with a check-in link
Customer checks in by themselves using the link in the reminder message (staff-assisted check-in is also available)
After check-in, the customer receives a mobile ticket where they can monitor their place in the appointment sequence. They don’t have to be in the building until it’s time for their appointment
The customer is called when it’s their turn, and receives the service.

✓ Ease, convenience, and flexibility for customers

✓ Increased staff efficiency with advance planning

✓ Improved customer flow and lobby management

✓ Reduced customer waiting time

✓ Ease, convenience, and flexibility for customers

✓ Increased staff efficiency with advance planning

✓ Improved customer flow and lobby management

✓ Reduced customer waiting time

✓ Ease, convenience, and flexibility for customers

✓ Increased staff efficiency with advance planning

✓ Improved customer flow and lobby management

✓ Reduced customer waiting time