queuing management SYSTEM

queuing management SYSTEM

queuing management SYSTEM

Reduce your Queue times, serve more customers, and improve staff efficiencies

a queue system is an essential part of modern businesses’ service.

Queue management’s main focus is on customer experience, but the value of a queue system is not limited to solving queues.

Queue management helps decrease customer wait and service times, improve service and staff efficiency, thereby increasing revenue.

By providing your customers with fair, reasonable, explained wait times, you’re building loyal customer base for your business.

Reduce your Queue times, serve more customers, and improve staff efficiencies

a queue system is an essential part of modern businesses’ service.

Queue management’s main focus is on customer experience, but the value of a queue system is not limited to solving queues.

Queue management helps decrease customer wait and service times, improve service and staff efficiency, thereby increasing revenue.

By providing your customers with fair, reasonable, explained wait times, you’re building loyal customer base for your business.

Reduce your Queue times, serve more customers, and improve staff efficiencies

a queue system is an essential part of modern businesses’ service.

Queue management’s main focus is on customer experience, but the value of a queue system is not limited to solving queues.

Queue management helps decrease customer wait and service times, improve service and staff efficiency, thereby increasing revenue.

By providing your customers with fair, reasonable, explained wait times, you’re building loyal customer base for your business.

Queuing Solution works upon 5 basic logic

Appointment

The first stage of the logic is Appointment or Customer Arrival, so in this stage customer seeks their appointment either by coming down directly to the branch or by booking their tickets online via web or through mobile app.

Allocation & Direction

The advance stage after appointment is allocation and direction, in this stage customers enter the queue either by taking a token from ticketing kiosks or activate their virtual tickets.

Waiting & Communication

After generating a ticket, customers head to waiting area, where the brand tries to make there wait both active and interactive with interactive communication medias playing on the display screens. Once there turn comes up the message is displayed over the screen.

Call

In this stage the customer is called for his service by the service tellers. The calling is done via a software installed at the teller system’s.

Management

The branch managers or the cluster heads have access to the data generated by the queue management system. The data generated are in the form of statistical reports equipped with tables-graphs, a complete information about time periods, waiting times, service times, reason for customer visit, teller performance is presented in the reports. These reports are generated on a real time basis and helps branch managers to understand overall functioning of their branch.

Queuing Solution works upon 5 basic logic

Appointment

The first stage of the logic is Appointment or Customer Arrival, so in this stage customer seeks their appointment either by coming down directly to the branch or by booking their tickets online via web or through mobile app.

Allocation & Direction

The advance stage after appointment is allocation and direction, in this stage customers enter the queue either by taking a token from ticketing kiosks or activate their virtual tickets.

Waiting & Communication

After generating a ticket, customers head to waiting area, where the brand tries to make there wait both active and interactive with interactive communication medias playing on the display screens. Once there turn comes up the message is displayed over the screen.

Call

In this stage the customer is called for his service by the service tellers. The calling is done via a software installed at the teller system’s.

Management

The branch managers or the cluster heads have access to the data generated by the queue management system. The data generated are in the form of statistical reports equipped with tables-graphs, a complete information about time periods, waiting times, service times, reason for customer visit, teller performance is presented in the reports. These reports are generated on a real time basis and helps branch managers to understand overall functioning of their branch.

Queuing Solution works upon 5 basic logic

Appointment

The first stage of the logic is Appointment or Customer Arrival, so in this stage customer seeks their appointment either by coming down directly to the branch or by booking their tickets online via web or through mobile app.

Allocation & Direction

The advance stage after appointment is allocation and direction, in this stage customers enter the queue either by taking a token from ticketing kiosks or activate their virtual tickets.

Waiting & Communication

After generating a ticket, customers head to waiting area, where the brand tries to make there wait both active and interactive with interactive communication medias playing on the display screens. Once there turn comes up the message is displayed over the screen.

Call

In this stage the customer is called for his service by the service tellers. The calling is done via a software installed at the teller system’s.

Management

The branch managers or the cluster heads have access to the data generated by the queue management system. The data generated are in the form of statistical reports equipped with tables-graphs, a complete information about time periods, waiting times, service times, reason for customer visit, teller performance is presented in the reports. These reports are generated on a real time basis and helps branch managers to understand overall functioning of their branch.